Quality Management Certifications

About the Module

ISO 9001 is an international standard for Quality Management Systems which aims to enhance customer satisfaction. Its current version ISO 9001-2015 replaces the 2008 version. This module addresses the requirements of this revised standard for its effective implementation in an organization.

Learning Objective

To become well-versed in the requirements of ISO 9001: 2015, the current version of ISO 9001, an international standard for Quality Management Systems.

Topics

  • History & background
  • Relation with ISO 9000
  • Salient contents of ISO 9000
  • Rationale for new clause structure
  • New terminology & tone
  • Explanation on introductory clauses 1 to 3
  • New requirements reg. Context of the Organization
  • About the scope of QMS
  • Applicability of ISO 9001 clauses to QMS
  • Requirements of clause 4.4
  • Guidance on process mapping
  • Explanation of requirements in clause 5 & 6
  • Guidance on Risk Management
  • Explanation of requirements in clause 7.1to 7.4
  • New terminology reg. Documents & records
  • Requirements related to Documentation & Document Control in its new avatar
  • Lists of mandatory documents & records
  • Explanation of requirements in clause 8 with focus on manufacturing
  • Explanation of requirements in clause 8 with focus on manufacturing
  • How to interpret clause 8 in Service sector
  • Explanation of requirements in clause 9
  • Explanation of requirements in clause 10