Quality Management Certifications

Learning Objective

To gain industry knowledge on the core concepts of quality, resulting in higher productivity and better career opportunities.

Description

The course covers 15 core concepts. The concepts and their overview are mentioned below

Topics

  • Importance of Quality
  • Various definitions of Quality, ISO 8402 & ISO9000
  • Explanation with relevant example
  • Approaches to maintain Quality
  • Check sheet: Advantages, how to make & use it.
  • Pareto Chart: How to prioritize the defects.
  • Ishikawa or Fish Bone Diagram: How to eliminate defects.
  • Histogram: Statistical tool for visual representation.
  • Control Chart: Purpose & how to apply.
  • Scatter Diagram: When to use
  • Stratification: How to carry future analysis.
  • What is QMS?
  • Objectives of QMS
  • Components of QMS
  • Definition & Goal of each component
  • PDCA model explanation
  • Need for QMS
  • What is it?
  • Scope of this standard
  • QMS in ISO standard
  • Documentation required
  • Management responsibilities
  • Resource Management
  • Measurement, Analysis & Improvement
  • What is it?
  • 8 Principles of TS 16949:2009
  • Additions in clause 4,5,6,7,8
  • Understanding APQP
  • Uses & Purpose of APQP
  • APQP functioning for customer satisfaction
  • 5 phases of APQP
  • Major activities of APQP
  • Correlation of phases in APQP
  • What is PPAP
  • Uses & Benefits of PPAP
  • Elements of PPAP
  • 5 defined levels of PPAP submission.
  • Purpose of PFD
  • PFD explained with an example
  • Classification & Uses
  • Terms used in FMEA
  • Measurement of Severity, Occurrence & detection
  • Identifying high priority event
  • RPN calculation
  • Cautions.
  • What is it?
  • Requirements of control plan
  • Purpose of control plan.
  • What is 8D methodology and its uses?
  • Steps in 8D
  • Methodology of 8D
  • Global 8D
  • What are the 5S and their uses?
  • Focus of 5S
  • Business benefits of 5S
  • Types of Workplaces.
  • What is Kaizen?
  • CPI (Continuous Performance Improvement) explained
  • Kaizen sheet and its usage
  • Example of Kaizen implementation.
  • Essential idea of Poka Yoke
  • 3 Major categories of Poka Yoke
  • Example of Poka Yoke
  • Necessity of Safety
  • Various types of Hazards explained
  • Importance of PPE (Personal Protective Equipment)
  • Do's and Don'ts in Work Area